Whether it’s in the office or the more close setting of family relationships, perhaps one of the greatest challenges today is developing the ability to say ‘NO’ for the right reason, at the right moment and in the right way. There are many reasons why we tend to say ‘YES’ when we know we should say ‘NO’. These include the fear of irritating someone (loss of approval), looking incapable (loss of face), avoiding an argument (loss of temper) or even feeling guilty at not being there for someone (loss of relationship).
When it comes to saying NO, time is not the real issue, it is self-esteem / self-respect. If they are intact they will influence both what you say so and how you say it. Saying NO out of fear or hatred will only generate the same reaction in return. However a confident and positive NO once made is never defended, explained or justified.