Tips for safe internet and ATM Banking

  • Bank will never send e-mails that ask for confidential information. If you receive an e-mail requesting your Internet  Banking details, you should not respond.
  • Always type in the URL yourself in the browser (say internet explorer) whenever you access bank site for internet banking. Don’t use bookmarks, links, shortcuts etc.
  • Never click on any links or attachments present in an e-mail that seems suspicious.
  • Do not open multiple browser windows when you  Bank online to avoid In-session phishing.
  • Never type in your account details, user ID, password, etc. in any pop-up that may appear when you  Bank online.
  • Always log off and close the Internet browser window after you have finished your online  Banking session.
  • Never provide your bank details or credit card number over phone though the person talking on the other side is staff of bank or credit card company.  Also do not call and leave any personal or account details on any telephone system that you are directed to by a telephone message or from a telephone number provided in a phone message, an e-mail or an SMS especially if it is regarding possible security issues with your credit card or  Bank account.
  • Sign on the reverse of your credit card as soon as you receive it.
  • change ATM pin frequently to avoid skimming
  • Keep a cap on the amount that you deposit in the bank, the ATM card of which you use to withdraw money often.  In other words, do not deposit your entire savings in the bank which you transact often though ATM card.  Instead you can deposit only the amount that is required for your monthly expenses in the account for which you use ATM card often.  Your savings could be made in the account for which you never use ATM card.
  • Collect your receipts at ATM’s, restaurants and shopping outlets.
  • Use your card with merchants that you know and can trust. Never allow a shopkeeper to take your card to a different shop/room for swiping.
  • The law states that cardholders are not liable for fraudulent transactions as long as the original card is still in their possession.   The problems arise when a card is stolen or lost and is then used fraudulently.

Above all, always use reputed anti-virus and anti-spyware tools to keep your computer virus/malware/trojan free. Because these unwanted installations may prompt you to provide your personal and bank details, which will then be sent over internet to the fraudsters.


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